2020-11-19 19:31

PS5 launch day delivery delays and row over who is to blame yky世界播



Customers who pre-ordered a PlayStation 5 from UK retailer Game may not receive it on launch day, partly because of huge demand - and also the size of the console. yky世界播


In an email to customers, Game blamed courier firm Yodel, which has strenuously denied it is at fault. yky世界播


People keen to get their hands on the console are also struggling to order with other online retailers. yky世界播


There are huge virtual queues on retailer Curry's website. yky世界播


The PS5 is released in the UK on 19 November but lockdown has meant that people cannot purchase one in physical stores. The US launch took place last week. yky世界播


Size matters yky世界播


Those pre-ordering from one of the largest retailers, Game, may face disappointment if they were expecting to unbox their goods on launch day. yky世界播


In an email to customers, Game said: "Due to the volume of PlayStation 5s in the UK market and the size of the product, the launch has led to UK-wide delivery challenges for all retailers and couriers." yky世界播

Game在给客户的电子邮件中说:“由于PlayStation 5s在英国市场的销量和产品的大小,这款产品的推出给所有零售商和快递员带来了英国范围内的送货挑战。”yky世界播

It goes on to say that it has had to use "multiple couriers" to get the consoles delivered on time but then singled out Yodel, saying the firm has "informed us that not all orders due to be delivered by them will be delivered on release day". yky世界播


Yodel issued a furious clarification about its role. "Yodel does not work directly with Game. Our client is GFS, a fulfilment business who work in partnership with Game," it said in a statement. yky世界播


"We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel's name has been incorrectly used in an email to customers on the status of orders." yky世界播


It said there were "currently no delays within our network". yky世界播


Game has since clarified that the "vast majority" of deliveries would be made on time, with the remainder coming a day later. yky世界播


Launch day woes yky世界播


Nevertheless, the delays have led to customers venting frustration on Twitter - much of it targeted at Yodel. yky世界播


Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. yky世界播

一些从Game预订的人问道,他们为什么要支付额外的费用让皇家邮政(Royal Mail)递送一份现在已经交给另一家快递公司的快递。yky世界播

Others reported delays with orders from Amazon and other retailers. yky世界播


Those hoping to receive their consoles today are from pre-orders that took place in September. Many people who were not allocated a pre-order tried to buy a console when launch day stock went on sale at 09:00. yky世界播


However, Currys PC World was forced to institute a virtual queuing system which grew to 150,000 long, while John Lewis and Game's own site suffered slow loading times as they were inundated with hopeful shoppers. yky世界播

然而,Currys PC World被迫建立了一个虚拟排队系统,排队时间增加到了15万人,而John Lewis和Game自己的网站则因为挤满了满怀希望的购物者而遭遇了缓慢的装载时间。yky世界播

Piers Harding-Rolls, a gaming analyst with research firm Ampere said demand for both the PS5 and the new Xbox consoles had been very strong and would probably "come in waves as the product is restocked". yky世界播

研究公司安培(Ampere)的游戏分析师皮尔斯·哈丁-罗尔斯(Piers Harding-Rolls)表示,PS5和新Xbox游戏机的需求一直非常强劲,很可能会“随着产品进货而蜂拥而至”。yky世界播

"Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past. yky世界播


"Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect - some US retailers also had their challenges last week during the launches." yky世界播


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