PS5交货延迟,并在谁的责任上争论不休

2020-11-19 19:31

PS5 launch day delivery delays and row over who is to blame yky世界播

PS5发射日交货延迟,并在谁的责任上争执不下。yky世界播


暂无yky世界播


Customers who pre-ordered a PlayStation 5 from UK retailer Game may not receive it on launch day, partly because of huge demand - and also the size of the console. yky世界播

从英国零售商Game预定了PlayStation5的顾客可能在发售当天收不到它,部分原因是需求巨大--还有游戏机的尺寸。yky世界播


In an email to customers, Game blamed courier firm Yodel, which has strenuously denied it is at fault. yky世界播

在给客户的一封电子邮件中,Game指责快递公司Yodel,后者极力否认自己有过错。yky世界播


People keen to get their hands on the console are also struggling to order with other online retailers. yky世界播

渴望获得这款游戏机的人也很难向其他在线零售商订购。yky世界播


There are huge virtual queues on retailer Curry's website. yky世界播

零售商咖喱的网站上出现了巨大的虚拟排队。yky世界播


The PS5 is released in the UK on 19 November but lockdown has meant that people cannot purchase one in physical stores. The US launch took place last week. yky世界播

PS5将于11月19日在英国发布,但封锁意味着人们不能在实体店购买。美国的发射是在上周进行的。yky世界播


Size matters yky世界播

大小很重要。yky世界播


Those pre-ordering from one of the largest retailers, Game, may face disappointment if they were expecting to unbox their goods on launch day. yky世界播

那些从最大的零售商之一Game预订的人可能会面临失望,如果他们希望在发布当天打开商品的话。yky世界播


In an email to customers, Game said: "Due to the volume of PlayStation 5s in the UK market and the size of the product, the launch has led to UK-wide delivery challenges for all retailers and couriers." yky世界播

Game在给客户的电子邮件中说:“由于PlayStation 5s在英国市场的销量和产品的大小,这款产品的推出给所有零售商和快递员带来了英国范围内的送货挑战。”yky世界播


It goes on to say that it has had to use "multiple couriers" to get the consoles delivered on time but then singled out Yodel, saying the firm has "informed us that not all orders due to be delivered by them will be delivered on release day". yky世界播

该公司接着表示,为了让游戏机按时交付,它不得不使用“多个快递员”,但随后特别提到了Yodel,称该公司已经“通知我们,并非所有应该由他们交付的订单都会在发布日送达”。yky世界播


Yodel issued a furious clarification about its role. "Yodel does not work directly with Game. Our client is GFS, a fulfilment business who work in partnership with Game," it said in a statement. yky世界播

约德尔对自己的角色发表了愤怒的澄清。该公司在一份声明中表示:“Yodel并不直接与Game合作。我们的客户是GFS,这是一家与Game合作的执行企业。”yky世界播


"We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel's name has been incorrectly used in an email to customers on the status of orders." yky世界播

“我们一直清楚地知道我们能够为他们带来的订单量,令人深感失望的是,Yodel的名字在发给客户的一封关于订单状态的电子邮件中被错误地使用了。”yky世界播


It said there were "currently no delays within our network". yky世界播

该公司表示,“目前我们的网络内没有延迟”。yky世界播


Game has since clarified that the "vast majority" of deliveries would be made on time, with the remainder coming a day later. yky世界播

GAME后来澄清说,“绝大多数”快递将按时送达,其余的将在一天后送达。yky世界播


Launch day woes yky世界播

发射日的悲哀。yky世界播


Nevertheless, the delays have led to customers venting frustration on Twitter - much of it targeted at Yodel. yky世界播

然而,延误导致客户在Twitter上发泄不满-其中大部分针对Yodel。yky世界播


Some of those who had pre-ordered from Game asked why they had paid an extra fee to have a Royal Mail delivery that has now been given to another courier firm. yky世界播

一些从Game预订的人问道,他们为什么要支付额外的费用让皇家邮政(Royal Mail)递送一份现在已经交给另一家快递公司的快递。yky世界播


Others reported delays with orders from Amazon and other retailers. yky世界播

其他人则报告说,亚马逊和其他零售商的订单出现了延误。yky世界播


Those hoping to receive their consoles today are from pre-orders that took place in September. Many people who were not allocated a pre-order tried to buy a console when launch day stock went on sale at 09:00. yky世界播

那些希望今天收到游戏机的人是在9月份预订的。当发布当天的股票在上午9点开始销售时,许多没有被分配预购的人试图购买游戏机。yky世界播


However, Currys PC World was forced to institute a virtual queuing system which grew to 150,000 long, while John Lewis and Game's own site suffered slow loading times as they were inundated with hopeful shoppers. yky世界播

然而,Currys PC World被迫建立了一个虚拟排队系统,排队时间增加到了15万人,而John Lewis和Game自己的网站则因为挤满了满怀希望的购物者而遭遇了缓慢的装载时间。yky世界播


Piers Harding-Rolls, a gaming analyst with research firm Ampere said demand for both the PS5 and the new Xbox consoles had been very strong and would probably "come in waves as the product is restocked". yky世界播

研究公司安培(Ampere)的游戏分析师皮尔斯·哈丁-罗尔斯(Piers Harding-Rolls)表示,PS5和新Xbox游戏机的需求一直非常强劲,很可能会“随着产品进货而蜂拥而至”。yky世界播


"Clearly it is disappointing for consumers that have pre-ordered not to receive their console on launch day. The situation is exacerbated as there is no opportunity to buy on launch day at physical retail as in the past. yky世界播

“显然,对于那些预订了发售当天没有收到游戏机的消费者来说,这是令人失望的。这种情况变得更加严重,因为没有机会像过去那样在实体店购买游戏机。”yky世界播


"Whether you are impacted or not appears to come down to the retailer you pre-ordered with which indicates that this is a company-specific issue rather than a broader industry problem. The UK is not alone in this respect - some US retailers also had their challenges last week during the launches." yky世界播

“无论你是否受到影响,似乎都取决于你预购的零售商,这表明这是一个公司特有的问题,而不是一个更广泛的行业问题。在这方面,英国并不孤单--一些美国零售商在上周的发布会上也遇到了挑战。”yky世界播

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