2020-11-19 07:33

Coronavirus: Facebook accused of forcing staff back to offices uG3世界播



Content moderators say they have Facebook's "most brutal job" uG3世界播


The claims came in an open letter that said the firm was "needlessly risking" lives to maintain profits. uG3世界播


They called on Facebook to make changes to allow more remote work and offer other benefits, such as hazard pay. uG3世界播


Facebook said "a majority" of content reviewers are working from home. uG3世界播


"While we believe in having an open internal dialogue, these discussions need to be honest," a spokesperson for the company said. uG3世界播


"The majority of these 15,000 global content reviewers have been working from home and will continue to do so for the duration of the pandemic." uG3世界播


In August, Facebook said staff could work from home until the summer of 2021. uG3世界播


But the social media giant relies on thousands of contractors, who officially work for other companies such as Accenture and CPL, to spot materials on the site that violate its policies, such as spam, child abuse and disinformation. uG3世界播



The letter comes a day after Mr Zuckerberg was grilled by Washington lawmakers over its handling of problematic posts uG3世界播


In the open letter, the workers said the call to return to the office had come after Facebook's efforts to rely more on artificial intelligence to spot problematic posts had came up short. uG3世界播


"After months of allowing content moderators to work from home, faced with intense pressure to keep Facebook free of hate and disinformation, you have forced us back to the office," they said. uG3世界播


"Facebook needs us. It is time that you acknowledged this and valued our work. To sacrifice our health and safety for profit is immoral." uG3世界播





This letter gives a fascinating behind the scenes glimpse into what is happening at Facebook - and all is not well. uG3世界播


Mark Zuckerberg's dream is that AI moderation will one day solve some of the platform's problems. uG3世界播

马克·扎克伯格(Mark Zuckerberg)的梦想是,有一天,人工智能的缓和将解决该平台的一些问题。uG3世界播

The idea is that machine learning and sophisticated software will automatically pick up and block things like hate speech or child abuse. uG3世界播


Facebook claims that nearly 95% of offending posts are picked up before they are flagged. uG3世界播


Yet it's still easy to find grim stuff on Facebook. uG3世界播


On Monday I published a piece showing the kinds of racist and misogynistic content aimed at Kamala Harris on the platform. uG3世界播

周一,我发表了一篇文章,展示了该平台上针对卡玛拉·哈里斯(Kamala Harris)的种族主义和歧视女性内容。uG3世界播

Facebook removed some of the content, however even though I flagged it to Facebook, some of it is still there - a week after I reported it. uG3世界播


What this letter suggests is that AI is simply not working as Facebook execs would hope. uG3世界播


Of course, these are voices of moderators - Facebook will have a different take. uG3世界播


You could also argue that human voices may have a vested interest to say AI doesn't work. uG3世界播


But clearly, as the spotlight is well and truly on Facebook, there are internal problems that have now spilled out into the open. uG3世界播


Facebook said the reviewers have access to health care and that it had "exceeded health guidance on keeping facilities safe for any in-office work". uG3世界播


But the workers said only those with doctors' notes are currently excused from working at home and called on Facebook to offer hazard pay and make its contractors full-time staff. uG3世界播


"Before the pandemic, content moderation was easily Facebook's most brutal job. We waded through violence and child abuse for hours on end. Moderators working on child abuse content had targets increased during the pandemic, with no additional support," they said. uG3世界播


"Now, on top of work that is psychologically toxic, holding onto the job means walking into a hot zone." uG3世界播


The letter is addressed to Facebook boss Mark Zuckerberg and chief operating officer Sheryl Sandberg, as well as the chiefs of Accenture and CPL. It was organised by UK law firm Foxglove, which works on tech policy issues. More than 170 of the signatories were anonymous. uG3世界播


Facebook is not the only company to face staff worries about in-person work amid the pandemic. uG3世界播


Amazon has also come under fire for conditions in its warehouses, while outbreaks at firms from manufacturers to finance companies have stirred fears. uG3世界播


It comes just a day after Washington lawmakers grilled Mr Zuckerberg on the firm's content review policies. uG3世界播


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